Troubleshooting

When I click on a media link, why can't I see or hear anything?

  1. Click here for help with installing the Windows Media Player
  2. Click here for help with RealPlayer

If you have not downloaded the player software please refer back to Section 1: Get Software.

Please make sure that you have the correct browser version and that your browser is configured properly. It is extremely important that you configure your browser correctly.

We recommend:

Internet Explorer 5.0 or higher.
  1. Upgrade your browser
  2. Configure Internet Explorer for a PC (Click here for Instructions)
  3. Configure Internet Explorer for a Macintosh (Click here for Instructions)

What if my screen is saying I have Java Script Errors?

JavaScript errors are usually reported by users of older browsers. Browsers before version 3 may experience problems. You may want to consider upgrading to a more recent version.

What should I check first before I e-mail for help?

Have you cleared your computer's Cache? (see below for instructions) and refreshed/reloaded your browser recently? Knowing how to clear your Cache solves many audio/video streaming problems.

How do I clear my cache?

Your computer's Cache stores temporarily Internet files. Cache speeds up your browser's performance, however it can cause problems when trying to access new audio/video programming. Try and learn these methods to clear your Computer's cache files:

Netscape Navigator 4.0 and higher

  1. Click on Edit in the menu bar at the top of your browser.
  2. Select Preferences.
  3. Click Advanced in the left column.
  4. Select Cache under Advanced.
  5. Click Clear Memory Cache and Clear Disk Cache buttons.
  6. Under the section Document in cache is compared to file on network, select Every time.
  7. Click OK.
  8. Reload/refresh your browser.

Microsoft Internet Explorer 4.0 and higher

  1. Click on View in the menu bar at the top of your browser.
  2. Select Internet Options.
  3. Under the section, click on the Delete Files... button.
  4. Click OK.
  5. Click on the Settings... button.
  6. Under the section Check for newer versions of stored pages, select Every visit to the page.
  7. Click OK.
  8. Click OK.
  9. Reload/refresh your browser.

Microsoft Internet Explorer 5.0 and higher

  1. Click on Tools in the menu bar at the top of your browser
  2. Select Internet Options.
  3. Under the Temporary Internet Files section, click on the Delete Files... button.
  4. Click OK.
  5. Click on the Settings... button.
  6. Under the section Check for newer versions of stored pages, select Every visit to the page.
  7. Click OK.
  8. Click OK.
  9. Reload/refresh your browser.

If you are still experiencing difficulties, we recommend you read Section 3 and review answers to some frequent technical questions.